At the first step select your product type under product categories (i.e. iPod), determine your product (i.e. iPod touch, iPod Shuffle,..), then select the product category, in other words the problem as using the device, or iTunes problem and write your device's serial number (helpful guide). In the issues description, you will describe exactly what's your problem and assign it. At last, choose the contact options either by mail, telephone, etc..
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